What's encryption key ID of quantum health analyzer?

Because language difference so many customer do not understand this word " encryption key ‘
Some people aslo call it " security usb disk"
If quantum analyzer not work on computer, some times becuase of the quantum analyzer software problem.
But most problem is because the encryption key can not compatible with software,
this problem always happen in fake quantum analyzer.
So download software from internet is not work, the only solution is find the supplier who
send you the machine and use same software
Of course have to keep encryption key work well.